Hey, I'm

Hey, I'm

Joel Mathew

Joel Mathew

Service Designer & Creative Technologist

Service Designer in the AI Era

Based in

Based in

London,

London,

working

working

globally

globally

I enjoy uncovering information, translating them to drive business growth and build engaging experiences. 

Skills & Expertise

The experience that powers my decisions

profile pic
skils
skils

Service Design

User Research

Service Designer

Shell (E-Mobility)

2022 - Current

Service Designer

Shell (E-Mobility)

2022 - Current

Design Researcher

UniKwan Innovations

2021

Design Researcher

UniKwan Innovations

2021

UX/UI Designer

Freelance

2020

UX/UI Designer

Freelance

2020

Capabilities

Core skills that define me

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Research

Turning mixed‑methods research into clear insights that de‑risk decisions and guide what we build next.

Creative Computing

Prototyping with code, data, and AI to explore new service concepts and make ideas tangible.

Curiosity

Asking better questions, challenging assumptions, and always learning from people, systems, and technology.

Facilitation

Leading collaborative sessions that align stakeholders to move from insight to decision.

Mapping

Making complex journeys and ecosystems visible so teams can spot opportunities and improve services.

Endorsements

Beautiful words from clients I've worked

user pic
user pic
user pic
user pic

Trusted by

1,000

+

innovators worldwide

Contact

Reach out and let’s bring your visions to life

Contact

Reach out and let’s bring your visions to life

Contact

Reach out and let’s bring your visions to life

© 2026 by Joel Mathew. All Rights Reserved.

Hey, I'm

Hey, I'm

Joel Mathew

Joel Mathew

Service Designer & Creative Technologist

Service Designer in the AI Era

Based in

Based in

London,

London,

working

working

globally

globally

I enjoy uncovering information, translating them to drive business growth and build engaging experiences. 

Skills & Expertise

The experience that powers my decisions

profile pic
skils
skils

Service Design

User Research

Service Designer

Shell (E-Mobility)

2022 - Current

Service Designer

Shell (E-Mobility)

2022 - Current

Design Researcher

UniKwan Innovations

2021

Design Researcher

UniKwan Innovations

2021

UX/UI Designer

Freelance

2020

UX/UI Designer

Freelance

2020

Capabilities

Core skills that define me

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Research

Turning mixed‑methods research into clear insights that de‑risk decisions and guide what we build next.

Creative Computing

Prototyping with code, data, and AI to explore new service concepts and make ideas tangible.

Curiosity

Asking better questions, challenging assumptions, and always learning from people, systems, and technology.

Facilitation

Leading collaborative sessions that align stakeholders to move from insight to decision.

Mapping

Making complex journeys and ecosystems visible so teams can spot opportunities and improve services.

Endorsements

Beautiful words from clients I've worked

user pic
user pic
user pic
user pic

Trusted by

1,000

+

innovators worldwide

Contact

Reach out and let’s bring your visions to life

Contact

Reach out and let’s bring your visions to life

Contact

Reach out and let’s bring your visions to life

© 2026 by Joel Mathew. All Rights Reserved.

Hey, I'm

Hey, I'm

Joel Mathew

Joel Mathew

Service Designer & Creative Technologist

Service Designer in the AI Era

Based in

Based in

London,

London,

working

working

globally

globally

I enjoy uncovering information, translating them to drive business growth and build engaging experiences. 

Skills & Expertise

The experience that powers my decisions

profile pic
skils
skils

Service Design

User Research

Service Designer

Shell (E-Mobility)

2022 - Current

Service Designer

Shell (E-Mobility)

2022 - Current

Design Researcher

UniKwan Innovations

2021

Design Researcher

UniKwan Innovations

2021

UX/UI Designer

Freelance

2020

UX/UI Designer

Freelance

2020

Capabilities

Core skills that define me

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Strategic Design

Designing services and products that align customer needs with business strategy and measurable outcomes.

Research

Turning mixed‑methods research into clear insights that de‑risk decisions and guide what we build next.

Creative Computing

Prototyping with code, data, and AI to explore new service concepts and make ideas tangible.

Curiosity

Asking better questions, challenging assumptions, and always learning from people, systems, and technology.

Facilitation

Leading collaborative sessions that align stakeholders to move from insight to decision.

Mapping

Making complex journeys and ecosystems visible so teams can spot opportunities and improve services.

Endorsements

Beautiful words from clients I've worked

user pic
user pic
user pic
user pic

Trusted by

1,000

+

innovators worldwide

Contact

Reach out and let’s bring your visions to life

Contact

Reach out and let’s bring your visions to life

Contact

Reach out and let’s bring your visions to life

© 2026 by Joel Mathew.

All Rights Reserved.